Please refer to the mobile app setup guide.
Please refer to the below guide to set up Google Home, Alexa, Schedule operations, and other routines.
Please attempt the following steps:
There is a reset button situated at the rear of the SmartSlydr device. To reset it, please follow the steps outlined below:
It is possible that your router is blocking the data transmission of the SmartSlydr. Usually, we have seen this rare issue with advanced mesh routers that use AI-enabled firewall settings.
To rule out this possibility, follow these steps:
If you’re experiencing obstructions errors with your SmartSlydr, follow these steps:
To prevent this issue, fasten the Corner Cap to the door/window frame using the self-threading screw.
• Go to the PetPass settings on your app. Locate the PetPass debug button and turn on.
• Make sure that sound is not disabled from the app settings page.
• While in debug mode, wiggle the tag slightly to ensure it is functioning properly.
• Once you enable the “Debug Petpass” button, SmartSlydr will start making sounds to indicate if the PetPass is recognized and how far or close it is.
• If you hear three fast beeps, it means that the PetPass is within opening range. If the beeps are from further
away, you should decrease the sensitivity.
• If you hear two beeps, it means that the PetPass is closer but not in opening range. If you don’t hear three beeps even when the PetPass is closer, you should increase the sensitivity.
• If you hear one beep or no beep at all, it means that the PetPass is far enough to trigger the opening again if the tag stays in that range or further away for a few seconds after the door closes.
• If the PetPass is very nearby to the antenna and still there is no sound, it means that the Petpass is out of sync and needs to pair again. Refer to the question “How to shut down and pair the PetPass/OneButton tag again?”. Just wiggle the tag to make sure there is still no beep sounds at all.
• Please note that the debug sound will be automatically turned off after 60 beeps on its own.
• This debug setting is for each PetPass. Please debug the PetPass one at a time to isolate the issue with the specific PetPass.
If you’ve tried everything and need assistance,
Send an email to [email protected] with a detailed description of the problem, along with photos/videos.