Warranty

• We warrant that our products will be free from defects in materials and workmanship under normal use in accordance with our published user documentation for one year from the date of receipt. Normal use is defined as an average of 20 operations per day.
• If a covered defect occurs and you return your covered device to us within the warranty period, we will, in our sole discretion and to the extent permitted by law, repair it using new or refurbished parts, or replace it with a refurbished device.
• If we repair or replace your device, it will continue to be covered under this warranty for the extent of the original warranty period.
• Please note that this warranty does not cover damage caused by misuse, neglect, accidental damage, or outside of normal use. The warranty also does not cover any damage caused by unauthorized repairs or modifications.
• Please retain the original packaging. In the event that your device needs to be sent back to us for repair, we require the original packaging to be used. If the device is not returned in its original packaging, a small repackaging fee ($20) will apply to cover the cost of materials needed to package the device for safe shipping.

 

Order Cancellation

• You may cancel your order at any time before it ships. To cancel your order, please contact us at [email protected].
• If you cancel your order before it ships, you will receive a full refund minus any third-party payment processing fees. Third-party payment processing fees are non-refundable.

 

Return

• You may return any purchase from us within 30 days of receipt for a full refund, however, Shipping charges and any third-party Payment processing fees are non-refundable.
• The product must be unopened, in its original packaging, and undamaged.
• Returned items that have been opened or used are subject to a minimum 20% fee.
• If there is any sign of wear and tear, or scratch marks on the device, a refund will be processed according to the condition of the product.
• If a product is returned without original packaging and accessories will be subject to fees.
• We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.
• We are unable to issue a refund without actual receipt of the product.

 

How to Return a Product

To return a product, please follow these steps:

1. Contact us to request a return authorization number.
2. Package the product securely in its original packaging and include the return authorization number.
3. Ship the product to the address provided by us.

 

Contact Us

If you have any questions about our return and warranty policy, please contact us at:

• Email: [email protected]

We appreciate your business and hope you are satisfied with your purchase.