Please refer to the mobile app setup guide.

Please refer to the below guide to set up Google Home, Alexa, Schedule operations, and other routines.

SmartSlydr Voice Control & Automation

Please attempt the following steps:

• Disconnect the power cord and then reconnect it after waiting for 10 seconds.
• Exit the mobile app and then reopen it. Verify if this resolves the problem.
• If the issue persists, perform a factory reset on the SmartSlydr.

There is a reset button situated at the rear of the SmartSlydr device. To reset it, please follow the steps outlined below:

• Ensure that the power is still connected.
• Remove all the PetPass/OneButton paired with the SmartSlydr device.
• Remove the SmartSlydr device from the mobile app’s settings page.
• Locate the reset button on the back of the SmartSlydr. You can do this by manually detaching the moving panel by pulling a cord from the SmartSlydr head and opening the moving panel up to access the device’s backside.
• Run your finger over the rubber part until you feel a small bump near the white plastic sensor towards the SmartSlydr head.
• When you press the button, the device will begin to emit a sound.
• Keep the reset button pressed until the sound stops.
• After a successful factory reset, the SmartSlydr device will be discoverable once again within the mobile app.

It is possible that your router is blocking the data transmission of the SmartSlydr. Usually, we have seen this rare issue with advanced mesh routers that use AI-enabled firewall settings.

To rule out this possibility, follow these steps:

• • SmartSlydr sends data in an end-to-end encrypted format, which some smart routers may struggle to interpret, and prevent it from transmitting.
  • Create a mobile hotspot from your smartphone. Make sure you have cell reception enabled.
  • Attempt to onboard the SmartSlydr device using the mobile hotspot with 2.4GHz frequency enabled.
  • Alternatively, set up a guest network on your router operating at the 2.4GHz frequency band and try onboarding the SmartSlydr using that network.
  • If either of these methods (using a mobile hotspot or a guest network) successfully onboard the SmartSlydr and resolve the issue, it indicates that your router’s security settings may be blocking the device’s data transmission. In that case, you should update your router’s security settings to allow the SmartSlydr to connect and function properly.

If you’re experiencing obstructions errors with your SmartSlydr, follow these steps:

1. Clean and Lubricate:
   • Clean and lubricate the door frame, including the weather stripping, to ensure smooth movement. Dirt or friction in these areas can trigger obstructions.
2. Check Silicon Strip:
   • Make sure the backside of the silicon strip is not touching the frame or door. Refer to this guide for detailed instructions: Check Silicon Strip.
3. End Brackets Installation:
   • Refer to the End Brackets installation guide. Both edges of the SmartSlydr should be securely attached with End Brackets or the wall. Follow this guide for proper installation: End Bracket Installation.
4. Calibration:
   • After addressing the above issues, calibrate the device using the mobile app and check.
5. Contact Support:
   • If the problem persists, contact [email protected]. Provide installation pictures/videos to help verify the installation and receive assistance in resolving the issue.

• If the movement is obstructed, it may be helpful to clean and lubricate the tracks and corners.
• To identify where to apply the lubricant, you can observe the marks of friction.
• You can use the supplied lubricant oil to apply to the affected areas.
• Remove any obstacles that may be blocking the track’s path, such as a door stopper, and then proceed to recalibrate the device.
• Ensure that the silicon strip does not make contact with the door/frame. Follow the below steps to rule out.
  • Observe the silicon strip located on the back side of the SmartSlydr head while it is in motion.
  • If the silicon strip is touching the door or frame at any point while it is in motion, it can create additional friction, which may result in incomplete calibration and improper operation.
  • To address this issue, detach the SmartSlydr from the metal brackets, and extend it out to create enough space between the silicon strip and door or frame, avoiding any friction and ensuring accurate calibration.

To prevent this issue, fasten the Corner Cap to the door/window frame using the self-threading screw.

• If SmartSlydr is not connected to either power or wifi, it will indicate as “offline”.
• Please disconnect the power cord, wait for 10 seconds, and then reconnect it. The SmartSlydr will immediately detect the Wi-Fi network and connect to it.
• If it doesn’t work, please power cycle the router by switching it off, waiting for 10 seconds, and then turning it on.
• If you experience this issue frequently, you may need to improve your Wi-Fi signal. Consider moving the router closer to the device to achieve a better connection.
• If you are using mesh routers and the SmartSlydr is connected to your primary router, which is further away, you may encounter this problem even if another router is located nearby. To resolve this issue, relocate the primary router further away to establish a connection with a nearby router, or move the primary router closer to the SmartSlydr.

• Press the button on the physical Tag while configured as PetPass, which corresponds to its position in the mobile app (first, second, third, or fourth). The red light on the Tag should blink a certain number of times, depending on its position in the app (one blink for first, two for second, three for third, and four for fourth). If this is the case, it indicates that the pairing is successful, and you may need to utilize debug mode to resolve any additional issues.
• If the Tag’s red light blinks continuously at a slow pace of around one second per blink, you may need to remove the Tag from the app and pair it again.  (i) Go to the tag in the app and click “Remove the PetPass,” (ii) press and hold the button on the Tag until the red light stays on solid, then release the button to turn it off, and (iii) pair the Tag again by following the instructions.
• If the light on the tag blinks several times rapidly and then stops within 2 seconds when you press the button, you might need to change the battery. Refer to the instruction here.

• Press the button on the physical Tag while configured as OneButton. The red light on the Tag should blink once. If this is the case, it indicates that the pairing is successful, and the door should respond. Try multiple times and if the light blinks once but SmartSlydr is not responding, please remove the Tag from the app and pair it again. (i) Go to the tag in the app and click “Remove the OneButton,” (ii) press and hold the button on the Tag until the red light stays on solid, then release the button to turn it off, and (iii) pair the Tag again by following the instructions.
• If the Tag’s red light blinks continuously at a slow pace of around one second per blink, you may need to remove the Tag from the app and pair it again as mentioned above.
• If the light on the tag blinks several times rapidly and then stops within 2 seconds when you press the button, you might need to change the battery. Refer to the instruction here.

• Go to the PetPass settings on your app. Locate the PetPass debug button and turn on.
• Make sure that sound is not disabled from the app settings page.
• While in debug mode, wiggle the tag slightly to ensure it is functioning properly.
• Once you enable the “Debug Petpass” button, SmartSlydr will start making sounds to indicate if the PetPass is recognized and how far or close it is.
• If you hear three fast beeps, it means that the PetPass is within opening range. If the beeps are from further
away, you should decrease the sensitivity.
• If you hear two beeps, it means that the PetPass is closer but not in opening range. If you don’t hear three beeps even when the PetPass is closer, you should increase the sensitivity.
• If you hear one beep or no beep at all, it means that the PetPass is far enough to trigger the opening again if the tag stays in that range or further away for a few seconds after the door closes.
• If the PetPass is very nearby to the antenna and still there is no sound, it means that the Petpass is out of sync and needs to pair again. Refer to the question “How to shut down and pair the PetPass/OneButton tag again?”. Just wiggle the tag to make sure there is still no beep sounds at all.
• Please note that the debug sound will be automatically turned off after 60 beeps on its own.
• This debug setting is for each PetPass. Please debug the PetPass one at a time to isolate the issue with the specific PetPass.